TEP mobile app

The TEP mobile app and tep.com both provide flexible, 24/7 access to the self-service features you use most. While the mobile app is specifically designed for ease of use on mobile devices, My Account functions and security are essentially the same on the app and on the website.

Yes. All sensitive information is encrypted, and the app does not store personal information on your mobile device. But some mobile devices can store or "remember" your login credentials, which could allow someone using your device to access your TEP account through the app.

You can view and pay a bill, view your usage patterns and history, view and report power outages, view energy tips and quickly connect to TEP's social media sites.

Yes, up to a limit of five accounts.

You can choose to receive notifications about power outages affecting your property or when a new bill is available.

Payment extension services and updates are not yet part of the mobile app. For assistance with payment extensions, please email us or contact Customer Care at 520-623-7711.

The app is designed to keep your account information secure and will log you out after 15 minutes of inactivity. While you will need to log in again for billing and payment, all other features are functional without logging in.

The app's full functionality is designed for the latest iOS and Android operating systems. While the app may have partial functionality on older operating systems, certain features will not be available due to security concerns. For this reason, users sometimes may be required to update the app to continue using it.

Your balance will be updated only when your payment is fully processed and received by TEP. Payments made as transfers from a bank account can show as pending for up to 48 hours.

While your location may be experiencing an outage, there are a variety of reasons it may not be shown on the map. TEP updates the outage map when a certain number of customers are affected for a certain amount of time. Power to your location will be restored as quickly as possible regardless of whether it is part of a mapped outage.

Estimated Time of Restoration, or ETR, is our best estimate of when we will have power restored at your location. The ETR messaging on the mobile app will keep you updated as to our progress. Your preference for ETR and other messages may be customized on the Preference page of the app.

No. Only locations linked to the mobile app account can be reported at this time. To report an outage at another location, please call our 24-hour Power Outage Hotline at 520-623-3451five two zero six two three three four five one.

The amount due includes all past due amounts. The due date is the due date of the most current bill.

Not at this time. Credit card payments can be made on tep.com and are accepted over the phone by Customer Care at 520-623-7711five two zero six two three seven seven one one.

Not at this time. You can sign up for Auto Pay on tep.com.