For Immediate Release: April 5, 2018
Tucson, Ariz. – Tucson Electric Power (TEP) has redesigned its monthly bills with more personalized energy use information that customers can use to reduce their energy costs.
The new, more colorful bills provide additional details about energy use, program participation and pricing plans to help customers manage their monthly energy expenses. TEP will begin distributing bills with the updated design later this month.
“We’ve made our bills easier to read and added the most frequently-requested information so customers can better understand their energy use,” said Denise Smith, Director of Customer Service and Experience. “Our new bills are designed to empower customers to take control of their energy expenses.”
The redesigned bills incorporate feedback from multiple customer focus groups and offer several new features, including:
- A customized calculation of customers’ average daily cost of electric service.
- A table that compares the average temperature and daily usage during the current billing period to those from the previous billing period and the same period last year.
- A graph showing up to 24 months of usage history.
- Additional information about time-of-use and demand-based pricing plans and other TEP programs and services.
TEP’s pricing plans are designed to give residential and small commercial customers more energy choices and greater control of their electric bill. Two of the plans include time-of-use rates that offer discounts for usage during off-peak hours, while other plans pair reduced energy charges with a demand charge that rewards customers who can avoid using a lot of energy at any one time.
A detailed preview of TEP’s new bill is available online at tep.com/newbill.
TEP provides safe, reliable electric service to approximately 422,000 customers in Southern Arizona. For more information, visit tep.com. TEP and its parent company, UNS Energy, are subsidiaries of Fortis Inc., which owns utilities that serve more than 3 million customers across Canada and in the United States and the Caribbean. For more information, visit fortisinc.com.
News Media Contact: Joseph Barrios, (520) 884-3725, jbarrios@tep.com
